CZK 50,000 - 75,000 • Full-time • Prague
Seniority: Specialist • Education: Bachelor
We are seeking a highly motivated and technically proficient IT Administrator to join our Customer Experience department in Prague. As a key contributor to our team, you will play a crucial role in maximizing productivity, efficiency, and delivering excellent customer service through the implementation and management of cutting-edge AI-based technologies. If you are passionate about innovation, technology, and providing top-notch customer support, this is the perfect opportunity for you.
Key Responsibilities:
AI Technology Integration: collaborate with the Customer Experience department in Prague and the IT department in Zurich to identify, implement, and maintain AI-based technologies and solutions that enhance operational efficiency and deliver exceptional customer service.
Systems Administration support: in coordination with the IT department in Zurich, administer, monitor, and troubleshoot various IT systems and applications critical to customer service operations. Ensure system stability, security, and reliability.
User Support: Provide technical support to Customer Experience staff by troubleshooting hardware, software, and network issues. Address user inquiries and resolve technical challenges promptly and effectively.
Software Integration: integrate software solutions to streamline processes, automate routine tasks, and improve customer service delivery. Leverage AI and automation to create efficiencies.
Data Management: Create reports, assist in data analysis and management to identify trends, customer preferences, and operational areas for improvement. Utilize data-driven insights to optimize service quality.
Cybersecurity: Implement and maintain cybersecurity measures to protect sensitive customer data and maintain compliance with data protection regulations.
Training and Documentation: Develop training materials and conduct training sessions to ensure team members are proficient in using AI-based technologies. Create clear and comprehensive documentation for reference.
Technology Assessment: Stay updated on emerging technologies, evaluate their potential impact on customer service, and provide recommendations for adoption.
Requirements:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
Experience: A minimum of 3 years of experience in IT administration and customer service tech roles, including experience with AI and automation technologies.
Technical Skills:
Proficiency in AI and machine learning concepts.
Strong knowledge of IT systems, software, and hardware.
Experience with software development and integration.
Familiarity with data analytics tools and techniques.
Knowledge of cybersecurity best practices.
Communication: Exceptional communication skills, both written and verbal, to convey technical information to non-technical team members effectively. English language B2 level minimum, German language is a plus.
Problem-Solving: Strong analytical and problem-solving abilities to troubleshoot and resolve IT issues efficiently.
Collaboration: Ability to work collaboratively with cross-functional teams and support the implementation of AI-driven solutions for customer service.
Adaptability: Demonstrated ability to adapt to changing technology and business requirements; requirements engineering.
Customer-Centric: Passion for delivering outstanding customer service and improving customer experiences.
$ads={1}