Customer Service Representative
Performs and providing professional and timely support to consistently satisfy customers. The Customer Service Representative demonstrates a key role in advancing efforts to provide an unparalleled customer experience to Dealers, Independent Sales Reps, and End Users.
The position reports to a Customer Service Supervisor and is located in our Irwindale facility.
Essential responsibilities include:
- With training acquired in the 8-week onboarding, follows basic procedures and scripts
- Processes phone orders timely and accurately, update customer records, and responds to phone calls from customers in a thorough and professional manner
- Processes product returns and enters return authorizations, providing the customer with the needed documents for return processing
- Accurately operates CRM technology (Dynamics), advanced VOIP phone systems (ShoreTel) and Oracle ERP to support customer and team needs
- Identifies and recommends customer service and process enhancements that elevate our service to our customers.
Minimum Qualifications and Requirements:
- High school degree or equivalent required
- 1+ years of previous experience in a call center customer service role or similar environment.
- Solid written and verbal communication skills
- Must have availability to work the assigned schedule
- High level of accountability, accuracy, and professionalism
- Excellent follow-through, attention to detail, problem-solving, communication, customer service, and organizational skills
Job Type: Full-time
Pay: $17.09 - $20.58 per hour
Benefits:
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
- Remote
Work Location: Remote
