ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal and Italy. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.
OVERVIEW
The Technical Document Specialist will apply functional knowledge of the European refinery/facility processes and products to provide customers with requested technical documents via various media (fax, e-mail, Intranet website, etc.). The job requires ongoing and effective liaison with both Operations and Sales functions.
DETAILED ROLES & RESPONSIBILITIES
- Responsible for the generation, maintenance, and distribution of all technical documents for the ASR product lines
- Develops and distributes required technical documentation for all customer requests for ASR products.
- Maintains all technical documentation in company approved external customer vendor portals or third party websites (e.g. iCiX, Quadex, Hamilton Grant).
- Migrate existing data from non-ASR formatted systems into the appropriate ASR structure.
- Create readily-available and understandable documentation that details standards, sets expectations and acts as a training reference library for the implementation of ASR Quality Assurance Programs.
- Ensures information and documentation regarding ASR Quality Assurance Programs is distributed to all relevant staff in all departments including leasing with translation companies.
- Management of EU Quality intranet site
- Writing product quality attribute sheets and distributing to site and customer as required
- Organisation and reporting of mock recall exercises
WORK EXPERIENCES
- Working knowledge of retailer specification systems and review process.
- Experience within a food manufacturing environment.
- Expertise in the use of data management systems.
- Experience in a business environment using data management programs
- Experience of art work approvals
- Experience with stakeholder and customer communication
- Suitable relevant experience of at least 5 years
- Knowledge of food product packaging operations is preferred.
- Working knowledge of relevant food legislation e.g. food labelling, allergens, weights and measures.
EDUCATION REQUIREMENTS
- A-levels or HNC required
- Bachelor’s Degree or HND in a related field preferred
ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)
- Excellent written, verbal, and interpersonal communication skills.
- Able to working independently and be self-motivated
- Proactive in solving problems.
- Ability to manage, deliver and communicate workloads
- Demonstrated advanced proficiency in Microsoft applications, such as Access, Visio, Excel, and PowerPoint.
- Proficiency with word processing, spreadsheets, and database management.
- Flexibility to work hours necessary to deliver business needs
- Ability to respond to conflicting pressures and tight deadlines
For more than 100 years, our employees have taken pride in “Making Life a Little Sweeter” by providing our customers and consumers with quality service and sugar products. Our commitment to that principle drives us in all that we do and encourages us to uphold our company’s high ethical standards of business conduct to ensure our continued success.
