JOB DESCRIPTION
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
· Resolving device issues using troubleshooting techniques and providing clear and concise information.
· Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred freshers. (Graduate)
· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
· Experience resolving customer issues, billing, and/or handling product Q&A.
· Interest in learning new technologies.
· Experience promoting and/or selling products and services.
· Demonstrated communication skills.
· The clarity in thought process (Able to articulate his/ her thought)
· Ability to handle tough situations with customers.
· Strong ability to multitask and take fast decisions independently.
· Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
· Customer Centric & Logical Thinking & Need to be Enough Spontaneous
· Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
· Cab Facility both ways [ Pick up and drop within Transport radius]
· Immense Growth Opportunities
Interested candidates can share their updated resumes to pp00960082@Techmahindra.com or WhatsApp: 9673562375 - Prajoli Pawar
Job Types: Full-time, Regular / Permanent, Fresher
Salary: Up to ₹290,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work (Preferred)
- 3 months (Preferred)
Language:
- English (Preferred)
Speak with the employer
+91 9673562375
